| What
is the bestthaitour.com prices policy?
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| How
do I find and reserve a hotel with bestthaitour.com
? |
| After
I make my reservation, how long it takes to
get hotel's confirmation ?
|
| What
if the hotel that I have selected is not available
? |
| Do
I need a credit card to make a hotel reservation
? |
| When
will I be charged? |
| Whose
name is the reservation made under ? |
| What
is the latest time that I can make my reservation
? |
| Are
your hotel rates per room or per person?
|
| Is
there any fee using bestthaitour.com service
? |
| Can
I make a reservation directly through the
hotel ? |
| What
is your cancellation policy for hotel reservations
? |
| Bank
Charges & Transfer Fees
|
| Questions/Comments
? |
| |
| What
is the bestthaitour.com prices policy ?
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BestThaiTour.com prices policy is well
known to be the most agressive in the Internet
Industry.We bring you the absolutely
lowest rates available !
For your convenience and instead of others
onlines companies, our rates are in USD
and Thai Baht including all taxes and service
charges, it means that you do not have
to pay more !
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| How
do I find and reserve a hotel with bestthaitour.com
? |
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After you choose one of the destinations
from the menu, you will see the selection
of hotels. The hotels that bestthaitour.com
offer are in the 3-star to 5-star categories,
and will usually have important features
such as rooms, dining and recreational facilities,
etc. Important amenities/facilities are
shown with icons in the search results page,
and any additional facilities will be listed
on each hotel page.
Also, be sure to make your reservation
for the full duration of your stay, in order
to avoid the unavailability if you later
decide to further your stay.
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| After
I make my reservation, how long it takes to
get hotel's confirmation ? |
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|
Within 2 working days (not including Sat,
Sun & Public holidays) .
When you make a booking with us, within
24 hours, you will receive our Order Acknowledgement
via e-mail, confirming that your order is
now being process. Please keep this e-mail,
which will indicate your Order No., for
your reference.
At the same time we will contact our agents
with your request. Assuming availability,
a reservation is then made with your information
confirming your booking and your credit
card payment will be settled at this time
as well.
Upon confirmation (usually within 2-working
day), we will send you a hotel check-in
voucher showing booking details via an e-mail.
This voucher can then be presented upon
check-in at the hotel.
If you do not receive any mail from us
within 2-working day after placing an order,
please kindly contact us immediately at
contact@bestthaitour.com
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| What
if hotel that I selected is not available
? |
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You will be notified via an e-mail (within
2 working days after placing your order)
and you will not be charged.
Moreover, when you make your reservation,
we allow you to give us permission (see
reservation form) to reserve another hotel
at comparable standard and price.If your
selected hotel is not available AND you
give us your permission, we will do so and
will notify you through an e-mail. In this
case, your credit card payment will not
be settled until we get confirmation from
you.
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| Do I need a credit card to make a hotel reservation
? |
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| Yes. All Bookings are on prepayment
basis. For your convenience, BestThaiTour.com
offers credit card payment directly from our
web site. However, you will not be charged
until we get confirmation from your selected
hotel. We accept payment by Visa, Master Card,
Discover Card. |
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| When
will I be charged ? |
|
| You will be charged only if your
selected hotel is available. After receiving
your order, we will check for hotel's availability.
If your selected hotel is available, we will
make reservation and your credit card payment
will be settled on receipt by us of confirmation
of availability from the selected hotel. |
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| Whose
name is the reservation made under ? |
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| The hotel's reservation is made
under your name. You can check-in with either
a hotel check-in voucher or your passport
(showing the same name as when you fill out
our reservation form). |
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| What is the latest time that I can make my reservation
? |
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| We accept bookings that are made
at least 3-working days (not including Sat,
Sun & Public holidays) before the check-in
date. |
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| Are
your hotel rates per room or per person ?
|
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| All of our listed rates are per
room, NOT per person (unless otherwise
specified). Moreover, there is no charge for
children under 5 years old sharing a room
with parents with no extra bed. |
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| Is
there any fee using bestthaitour.com service
? |
|
| There is no charge to use BestThaiTour.com
for reserving hotels and, in fact, you will
usually save a lot of money by booking at
our special rates. |
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| Can
I make a reservation directly through the
hotel ? |
|
| The special rates listed on the
bestthaitour.com are only available through
our service. If you would like to make a reservation
directly with the hotel you will need to contact
them directly. |
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| What
is your cancellation policy for hotel reservations
? |
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For
Hotel and Package Tours in Bangkok
1) If we receive your notification of cancellation
at least 7 days (not including Sat, Sun &
Public holidays) prior to check-in date, there
will be no cancellation charge except for
a processing fee of 10% PLUS
US$ 25 administration
fee per order.
2) If notification of cancellation is received
less than 7 working days (not including
Sat, Sun & Public holidays) prior to
check-in date OR we do not receive any cancellation
notification, a processing fee of 10%
PLUS one night room charge will be levied
PLUS US$
25 administration fee per order.
3) No Show will be 100% of the total invoice
charged - No Refund
For Hotel and Package
Tours Outside Bangkok
1) For hotels and package tours
outside Bangkok (Cha Am, Chiang Mai, Chiang
Rai, Hat Yai, Hua Hin, Kanchanaburi, Krabi,
Pattaya, Mae Hong Son, Phi Phi, Phuket,
Sa Mui, etc.) cancellation policy based
on local hotel's policy PLUS a processing
fee of 10% and US$
25 administration fee per order.
2) No Show will be 100% of the total invoice
charged - No Refund
Please send us your cancellation request
by email to contact@bestthaitour.com
or fax to (818) 951-1919 , Attention BestThaiTour
cancellation department.
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| Bank Charges & Transfer
Fees |
| We do not accept responsibility
for the payment of bank charges or fees resulting
from the transfer of funds into bank account.
Any such charges or fees are the payer's responsibility
and cannot be deducted from our payment.
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| Liability |
| BestThaiTour acts as intermediary
between the concerned airlines, hotels, resorts,
transport operator and local tourist offices
providing the services. BestThaiTour is therefore
not responsible for any loss, injury or damage
sustained by tourists, including those occurring
outside the tour programs. Additional expenses
incurred due to delay, accidents, natural
disaster, political action and unrest must
be borne by the tourists. Programs, prices,
services, and conditions are based on those
valid at the time of confirmation and are
therefore subject to change without advance
notice before or during the stay. Participation
in our tour implies the tourist's agreement
to the above conditions. |
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| Questions/Comments
? |
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| Please feel free to contact us
at contact@bestthaitour.com
to send any questions or comments you may
have and we will get back to you promptly.
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